HomeBrand Digital StoriesWells Fargo – Well Placed to become Customer-centric Bank.

Wells Fargo – Well Placed to become Customer-centric Bank.

  • April 10, 2023
  • Posted by: Gopal Krishna
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October 7, 2020 By

 

Wells Fargo’s ‘enterprise strategy’ revolves around two key components:

1. Transformation through learning from challenges
2. Becoming more customer-focus

How ‘digital transformation strategy’ is driving enterprise strategy?

1. Centralized Innovation lab, few innovations – real-time credit card alerts, control tower, predictive banking, and more…..
2. Digital account opening
3. Enhance payment capabilities
4. Build personalized experiences
5. Omni-channel Cx
6. Leverage advanced technologies like AI, biometrics, security and more….



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