- February 28, 2023
- Posted by: Gopal Krishna
- Categories:
As a Sales/Revenue Leader, you may be tracking certain type and number of metrics already.
While there are more than 10 such metrics, highlighting what I believe are important.
1. Average Sales Cycle – The average amount of time it takes from first customer contract to deal close
2. Win – Loss Rate – The number of deals won divided by the total number of deals
3. Average Contracts Value – The total value of contracts sold divided by the number of contracts sold
4. Revenue Per Sales Exec – The total sum of revenue sold by sellers divided by the number of sellers
5. Average Deal Size – The total sum of revenue divided by the number of deals sold
6. Customer Acquisition Cost (CAC) – The combined sales and marketing costs divided by the number of new customers
7. Customer Lifetime Value – The present value of future profits coming from a customer relationship over the lifetime of the customer journey
8. Customer Churn – The number of accounts lost
9. Pipeline Addition – The expected dollar value of new opportunities added to the pipeline
10. Net Promoter Score (NPS) – How likely is it that an existing customer would recommend your business to a friend or colleague on a scale of 0 to 10?
Promoters 9 to 10
Passives 7 to 8
Detractors 0 to 6
NPS = % Promoters – % Detractors
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