HomeBrand Digital StoriesROBOTICS PROCESS AUTOMATION (RPA) – PROCESSES EVOLUTION

ROBOTICS PROCESS AUTOMATION (RPA) – PROCESSES EVOLUTION

  • April 10, 2023
  • Posted by: Gopal Krishna
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I am sure, most of the IT professionals would have heard of Robotics Process Automation (RPA). At a fundamental level, RPA is about automating the Robots out of Humans i.e. using software programming or robots to perform the same human tasks at an alarming speed, higher accuracy, lower cost, and better quality.

As a human race, we have made significant and rapid strides in the last 25 years as compared to a 100 years/century! We started living in the Digital world, starting with the Internet 25 years ago, Social media 10 years ago, Digital transformation since 5 years and Robotics Process Automation (RPA), Internet of Things (IoT) and Artificial Intelligence (AI) here & now.

In this article, I would like to draw your attention to the evolution of Process Automation.

  1. Centralization – core team or call it CoE started defining processes and adding new processes as organizations evolved and grown
  2. Standardization – organizations started identifying ‘common elements’ in the processes with a view to standardize the same for global operations
  3. Relocation – performing and scaling processes execution through outsourcing/off-shoring reaping the benefits of labor arbitrage and time-zone difference for 24/7 operations and cost savings
  4. Optimization – by way of processes maturity and learning, organizations started eliminating the wastage in efforts by streamlining and simplifying processes
  5. Automation – you may call it reverse outsourcing or in-sourcing by automating effort intensive, repetitive processes and tasks through robots or software programming
  6. Decision (Making) – applying AI or Cognitive Computing through robots or software to mimic human like thinking and analysis to make decisions in dynamic and evolving scenarios.

We are at the cusp of adopting Automation or RPA and Decision making through AI leading to a new force to reckon with; Workforce Virtualization or Digital Workforce. At present, Financial Services; Banking, Capital Markets and Insurance are leading the adoption as organizations in this industry deal with numerous processes and tasks executed standardizing a very large scale.

I hope you find this article useful and a ready reference to understand Processe Evolution. I welcome your feedback, inputs, and thoughts here and at seekkrishna@gmail.com



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