HomeB2B Customer ExperienceHow Vendors’ Sales Team can “position and compete” for evolving B2B Customer Experience (Cx) 🌈 Study by Deloitte.

How Vendors’ Sales Team can “position and compete” for evolving B2B Customer Experience (Cx) 🌈 Study by Deloitte.

  • February 28, 2023
  • Posted by: Gopal Krishna
  • Categories:
No Comments

💡 1. Reimagining the buying journey from the lens of customer experience (CX), focusing on moments that matter.

💡 2. Orchestrating selling motions which utilize both digital and optimal customer-facing roles to deliver the right engagement and interactions.

💡 3. Emphasizing the seller experience both internally and for channel partners.

💡 4. Doubling down on customer and sales analytics to deliver prescriptive intelligence to sellers.

💡 5. Modernizing the Sales Operations function to be more strategic, agile, and analytical.

Please refer to image for more details…👇

How’s your sales team positioned to out-smart competition? 👍 Curious to listen and learn from your experience…

#B2B #Cx #CustomerExperience #BuyersJourney #B2BSales



You can expect to receive your opportunities – Buyers interested in engaging and buying from your business.

A Dashboard view helps you monitor the progress across the channels/modules you opted. Further, you can use “Refine Criteria” capability to sharpen your ICPs/Buyers focus to enhance the results.

Your CSM will work with our Campaign Team to handle the account setup and provide comprehensive DATA containing key decision-makers, along with custom messaging based on your unique offering and best practices from thousands of experiments.

Our Campaign Team will implement strategy, analyze performance, and provide data-driven experiment recommendations (A/B Testing, Analytics) ensuring optimum results for you.

When you sign-up, you will be guided through the on-boarding process to help us understand your Ideal Customer Profile (ICP) and Buyers across roles, industries, company size and locations. We include Sales/Account Intelligence to gain deeper insights to prioritize outreach.

You will be assigned a dedicated Customer Success Manager (CSM) for a detailed walk-thru of the on-boarding process, deep-dive into platform and strategies to optimize results.

On-boarding to Activation – 1 week or less.